Dear patient,
We will be changing our clinical computer system between 27th May and the 6th June 2025. There is likely to be some disruption to services during this time, although we are working hard to minimise the impact for our patients. Please bear with us whilst we transition to the new computer system and allow extra time for your requests to be processed. There will be a reduction in routine appointments and non-urgent results and letters will take longer to be actioned. Urgent or acute provision will continue as normal, and any urgent clinical matters will be dealt with promptly.
We will be issuing 2 months of prescriptions between Tuesday 22nd April and Tuesday 3rd June in order to reduce the amount of processing of prescriptions during the changeover. Online services will be switched off between 27th May and 6th June. Access to the NHS App will resume after 6th June and any users who have been using Patient Access will need to register for the NHS App or the new clinical system online services.
Thank you in advance for your cooperation and understanding.
Phoenix Health Group.
