If the App is requesting an Account number and ODS code, please verify your identity on the APP using photo ID, if you are still having this problem please complete this form. CLICK HERE
Please be aware that we will also ask for photo ID to confirm your identity.
If you are having trouble reconnecting to the surgery, please complete the following steps:
Step 1: Delete your NHS login account.
For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.
On Mobile
Log in to your NHS account via the NHS App.
Tap the person icon in the top right.
Tap on ‘Contact and Login Details’.
Tap ‘ Login and Security Settings.
Scroll to the bottom of the page.
Select ‘Delete NHS login’.
Tap ‘Yes’ and tap ‘Continue’.
On Desktop/Laptop
Log in to your NHS account via NHS.UK
Select the ‘More’ OR ‘My Account’ icon in the top right-hand corner of the screen.
Select ‘Account and settings’, then ‘Manage NHS account’, then ‘Your NHS login details’
Select ‘Delete NHS login’.
Step 2: Create a new account via the NHS App.
Please visit https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/ for further information.
If you are having trouble linking your account please verify your identity on the APP using valid photo ID.
This will connect you to the GP surgery.
If you encounter technical issues accessing the NHS App after following the steps above, please get in touch with the NHS APP Team using link below:-
https://www.nhs.uk/contact-us/nhs-app-contact-us/
