Natasha Francis
Pharmacy Technician
I qualified as a Pharmacy Technician in September 2024 and joined the practice in February 2025. My background is in Community Pharmacy. I started my career in Cohens Chemist Tetbury, qualifying as a dispenser in 2012. I then moved onto Lloyds Pharmacy for 4 years before returning to Cohens Chemist where I spent another 4 years qualifying as both an Accuracy Checking Dispenser and a Pharmacy Technician. I have been in Pharmacy for almost 14 years now and look forward to gaining new knowledge and skills while working in a different sector.
In my free time I like to attend as many gigs and festivals as I can, particularly Metal and Rock. My family, friends, music and my two cats are my greatest loves.
Karolina Cvetkovski
I qualified as a Pharmacy Technician in 2025 after completing my training at Great Western Hospital in Swindon and the University of East Anglia. Before this, I worked in community pharmacy for six years, including at Asda and Boots, where I was Assistant Manager, looking after the pharmacy in Cirencester. I also spent two years with BSW ICB- NHS Prescription Ordering Direct, supporting patients and clinicians with safe and effective prescribing.
I am passionate about helping patients feel confident with their medicines and making sure treatments are used safely and effectively. I look forward to working closely with patients and the practice team to provide the best possible care.
Outside of work, I enjoy running, Zumba and cooking. I also speak Polish and Macedonian.
Amelia McGlynn
Pharmacy Technician
Amelia joined the practice in January 2024 after qualifying as a Pharmacy Technician in May 2023. Amelia has a background in Primary Care as well as working in Gloucester Hospital pharmacy and Boots community pharmacy. During Amelia’s free time she likes to travel and enjoy the outdoors as well as attending country music festivals.
Luke MacCallum
BSc Emergency Care 2009 / MSc Advanced Practice 2023
Urgent Care Practitioner Training Lead
Luke joined the Wiltshire Ambulance Service in 2000 and qualified as a paramedic in 2004. He then went on to become a specialist paramedic in emergency and urgent care as wellbeing a critical care paramedic on the Wiltshire Air Ambulance. Prior to joining Phoenix Health Group as an urgent care practitioner, Luke spent over 4 years helping to develop urgent care services in the prison centre as an advanced clinical practitioner both at HMP Bristol and HMP Erlestoke.
As an urgent care practitioner in Phoenix Health Group based at Tetbury, Luke provides acute, urgent care for our patients. In his spare time, he likes to keep fit and particularly enjoys his peloton bike. He is also a keen football fan and lifelong supporter of Newcastle United FC.
Jamie Mayes
Urgent care practitioner
I’m Jamie and I am a paramedic and one of the urgent care practitioners (UCP) based at both Cirencester and Tetbury surgeries. I joined the practice in March 2023 having spent twelve and a half years working for South Western Ambulance Service based in Gloucestershire. I joined the practice last year seeking a new challenge and with it a better work life balance and it is the best decision I have made. I thoroughly enjoy coming to work and enjoy being able to do what I enjoy most about being a Paramedic, caring and helping people in their time of need, without the unwanted negatives that came with it on the road! In my spare time I enjoy walks with the dog, spending time with my family and looking after a very large marine aquarium! I enjoy all aspects of medicine.
Tammy Broslin
Urgent care practitioner
I qualified as a paramedic in 2016, and in 2022 left the ambulance service after 12 years frontline to join Phoenix Health Group. I really enjoy the patient contact and challenges that primary care brings and feel very fortunate to be part of the Phoenix team. As part of the urgent care practitioner team we see a range of minor illness and injuries and try to support the GP’s were possible. I work at both the Cirencester surgery and Tetbury surgery. I am originally from South Africa so enjoy talking to people about their travels and adventures, and any tips of places to go!
Ellie Henderson
Urgent Care Practitioner Lead
I qualified as Paramedic in 2016 and left the ambulance service after 11 years, moving to prison healthcare as a trainee advanced clinical practitioner at HMP Eastwood park. I joined the Phoenix Health group in November 2021 and continued with my studies, achieving an MSc in Advanced Clinical Practice in January 2024. I really enjoy looking after the patients at Phoenix managing urgent and minor illness complaints. I am an avid rugby fan with a season ticket to Gloucester rugby. I love to travel and see the world but when I am closer to home enjoy long walks with the dog and I am a keen baker often making celebration cakes for friends and family.
Ruth Luna
Clinical pharmacist
I qualified in Madrid in 1999 specializing in obesity, diet and nutrition. I have been working in the UK since 2002, firstly at Baxters, an aseptic unit at Oxford hospital, then as a community pharmacist in various pharmacies. Currently I am working as an Independent Prescriber for the Clinical Commissioning Group (CCG) in Gloucestershire. In my spare time I enjoy cooking, running and spending time with friends and family.
Cathy Miles
Care Coordinator and Social Prescribing Team Lead
Cathy supports and guides our Care Coordinators and Social Prescribers, helping the teams to keep things running smoothly and supporting them to not only work well together but also with other healthcare and community services.
Care Coordinator Team
The Care Coordinator Team supports all departments within the surgery and plays a vital role in ensuring seamless communication between different areas of healthcare. The team liaises closely with community healthcare teams and hospitals to coordinate care and ensure that important medical information and follow-up details are shared promptly and accurately, contacting hospitals to obtain discharge summaries, test results, and other relevant clinical information, ensuring that GPs and other healthcare professionals are kept fully informed.
The Care Coordinator Team helps to create a smoother, more efficient, and patient-centred healthcare experience.
Social prescriber
Our Social prescribing team offer a non-medical way to improve a patient’s health and wellbeing by connecting them with community activities and support services. They help individuals to access local groups, services, and activities – such as exercise classes, volunteering, or advice services that suit their needs and interests. It’s a way of supporting the whole person and recognising that good health is about more than just physical symptoms.
You can refer yourself to our Social Prescribing team by speaking with one of our Patient Care Advisors.
Community midwives
The midwife is part of a community midwife team and is happy to offer preconceptual care for the patient. The midwife also cares for mothers and families during antenatal, intrapartum and postnatal periods. She sees clients both at home and in surgeries, as well as in hospitals.
There are antenatal clinics at South Cerney on Monday mornings and at Cirencester on Wednesday afternoons and alternate Thursday mornings at South Cerney and Thursday afternoons at Cirencester. The midwife can be contacted on 01285 884561.
Community nurses
The sisters assess the nursing need after referral from other members of the team or from the patient.
They offer nursing care for the housebound, patients discharged from hospital, seriously ill patients who wish to stay in their own homes and those with physical disabilities. They offer support and advice for families and carers. Each patient requiring care will have a named nurse attending to their needs. They can be contacted directly on 0300 421 6072.
Health visitors
A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.
The team can be contacted on 0300 421 8922.
Attached staff
The Acupuncturist
Following referral from your doctor, these services are available at reduced cost and are subsidised by the Phoenix Charitable Trust, Cirencester and District.
Complementary therapists
A team of complementary therapists have the use of a complementary health suite at South Cerney. Appointments are on a private basis and are made direct with the therapist concerned.